Terms of Service

Buyer & Seller

In the service terms, customers/you/buyers refers to the person or company submitting orders to us.  We/our company/seller refers to Das Tool and Craft Inc.
Unified business number 27416847

Contact informaition

Telephone / 04-22336082 Cellphone / 0955445785

Fax / 04-22382619 LINE / dastoolinc Aliwangwang / homeiying Skype / dastool_inc

Email / dastool.inc@gmail.com

Office address / 87 Jioulong Street Taichung Taiwan 40645

Style

We supply products by website order only. Our company address is for internal management only and NOT a real store, showroom or warehouse.  

Question

To make sure you get the right tool, if any question about product/payment/shipping, please ask by email beforehand.

Place order

When a customer places an order by any ways (shopping cart/phone/email/letter/LINE, etc.), the order is a contract bearing legal effects.  Placing an order means our service terms is totally understood and accepted.

Accept order

Order is a legal contract.  When we accept the order with or without payment, we have the obligatioin to arrange shipment in time.  If any problem with product or shipping charge, we will advise by email before shipping, and wait for customer's confirmation.

Customer Credit

We have the right to refuse order or suspend account if any of these situation happen:

1. Do not response to the payment notification
2. Return non-defective product just because you don't like it or not meet your expectation
3. Refuse to pay C.O.D. (cash on delivery) parcel
4. Cheating shortage or broken on non-defective product

Pirce

5% VAT business is included.  Price unit is New Taiwan Dollar (NTD).

Invoice

We supply Uniform Invoice only for parcel receivers living in Taiwan.  Duplicate is for personal, and triplicate is for company.  If any question please return before the 5th day of next month.

Validation

Should any change about price or specificaion, please allow us not able to inform customers individually.  We do not have the obligation to ship due to apparently unresonable low price because of wrong typing.  

Payment

We accept alipay / remittance before shipping /  C.O.D. (cash on delivery) in Taiwan.  For overseas order we accept alipay / NTD remittance / Credit Card.  The remittance fee is the responsibility of customer.  

Shipping Charge

In Taiwan, Free shipping for order above 4000 NTD!
Condition: 1. Already paid by remittance 2. Not Remote Area in Taiwan 3. Single parcel less than 20kg in weight and 150cm in size (L+W+H)

For overseas order, actual shipping charge is calculated after packing. We will advise by notification email or aliwangwang.

C.O.D.

C.O.D. (cash on delivery)
For Taiwan orders, Not Remote Area only. Please pay to logistic officer or postman when you get the parcel. C.O.D. is not for 7-11 and Family Mart store. The amount you pay including goods, shipping charge and handling charge. 

Delivery

In Taiwan, shipment will arrive in about 2-3 days. Delay may happen due to holidays or bad weather.  For overseas order, tt takes about 7-20 days by air post, 3-10 days by EMS internationally. 2-4 days by SF express to China.

Legal person

Legal person means profit or non-profit company.  Please order by shopping cart or written form.  We require full payment no longer then 30 days.  Before the payment is done, the goods is still the property of Das Tool & Craft Inc..  Should any argument happens, buyer agrees us to get the goods back at any time without any condition.  Buyer agrees to solve business lawsuit at Taichung local court.   

Discount

Some products have quantity discount.  Shopping cart will show and calculate the discount automatically.

Support

Please read FAQ, product detail or download instructions. For advanced question please contact us by email.

Safety

We have done our best to advise Safety First while doing woodworking.  Any misuse causing injury is the responsbility of users.

Maintenance

The maintenance charge with our without shipping charge is the responsbility of buyers.  We suggest to repair power tool at local power shop.  If you can not find one, we are glad to hlep locating.

Special order

Special order from specific buyer should be fully paid before shipping, and unreturnable.  

Machinery

Machinery order should be fully paid before shipping, and unreturnable by any reason.  The color depends on factory.  One year warranty begins from the delivery arrival day.  Warranty does not include consumable supplies and misuse.  Machinery price does not include assembling charge or any using direction.  Delivery service is locating at the address floor only.  If any more question we are glad to help but the additional charge is the resposbility of buyer.

Out of stock

Our website shows the stock quantity automatically.  Info lag may happen between real and on-line quantity.  If any more question please advise.

Cancel

Please cancel the order by email.  If buyer do not proceed payment or response, we may also cancel the order in one week.

Return

We have checked products very carefully but if any return, we will process as follows:
1. For Taiwan order, if we send wrong or defective items, or wrong quantity, please contact us for free replacement in 7 days beginning from the day you got the shipment.  We will pay shipping charge in these situation.  The uniform invoice should be sent with return items.  

 

2. For Taiwan order, if buyer order wrong items which are unpacked and not being used, and not special order / consumable products / machinery / intellectual products, please contact us for return or refund in 7 days beginning from the day you got the shipment. Buyer will pay shipping charge in these situation. The uniform invoice should be sent with return items.

 

3. We do not handle return items if buyer do not contace us in advance.  Shipping charge is the buyer's responsibility under such situation.

 

4. Used or uncomplete items (like broken cover package or missing parts) is not able to sell to other buyer.  We do not accept return under such situation.

 

5. Consumable items such as wood/sand paper/glue/paint, or intellectual items such as books/DVD/plans, are not returnable.

 

6. Special order is not returnable.

 

7. We do not accept return due to Personal Feeling.  Buyer takes full responsibility to understand the items before order.

 

8. We do not accept return of machinery, no matter special order or normal stock. Buyer takes full responsibility to understand the items before order.

 

9. For Overseas order, we guarantee the product is well checked before delivery. If return or exchange happens, buyer is required to pay shipping charge.